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These general conditions of sale apply to all sales made on the website www.laurenbijoux.com, subject to the special conditions indicated in the presentation of the products.
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ARTICLE 1: Mandatory information
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The website www.laurenbijoux.com is a service of:
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Laure Morin
EIRL FARIA LAUR'EN JEWELERY
221 chemin de la Plaine 06140 Vence, France
851 871 780 00017
Micro enterprise not subject to VAT
Tel: 06 99 10 22 35
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ARTICLE 2: Essential characteristics of the products and services sold
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The website www.laurenbijoux.com sells:
Jewelry and craft accessories
The customer declares to have read and accepted the general conditions of sale prior to placing his order. The validation of your order is therefore valid for acceptance of the general conditions of sale.
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ARTICLE 3: Price
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The prices of our products are indicated in Euros all taxes included (TTC).
In the event of an order delivered in a country other than mainland France, the customer is the importer of the products he buys. For all products shipped outside overseas communities or the European Union, the invoice is based on the price excluding tax. The customer is solely responsible for declarations and payments of any customs duty or other tax that may be payable in his country.
Depending on the case :
· Delivery charges are not included in the price. The order form indicates the amount of the delivery costs before any order is placed.
Delivery costs are free in France from 60 € of purchase
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ARTICLE 4: Product availability period
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The available products appear on our site with the mention "available". In order to best meet the expectations of our customers, the availability of our products is regularly updated on our website.
If you have ordered a product that is unavailable after the validation of your order, you will be immediately informed. We will cancel your purchase. If the sum had already been debited, you will be immediately refunded.
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ARTICLE 5: Order
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You have the possibility of ordering our products directly on our website or on site at the Creation Workshop, by appointment from Monday to Saturday from 9 am to 5.30 pm, at the address of the company.
To place an order on our site, choose your items and add them to the basket. Validate the contents of your basket.
Depending on the case :
· If you already have a customer account on our site, please identify yourself.
· If you do not have a customer account on our site, please create one.
Depending on the case :
· The delivery price adapts automatically according to the total price of the order as well as the destination.
Depending on the case :
· Check the "payment" box to honor your order online.
· Choose your method of payment and tick the box "acceptance of the GTC".
Confirm your payment.
You will receive an e-mail confirming your order on the e-mail address you provided when creating your customer account.
Check the details and the total amount of your order. Correct any errors beforehand before any acceptance.
The transfer of ownership of the product will only take place upon full payment of your order.
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ARTICLE 6: Delivery
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· We deliver our products in mainland France including Corsica and the French overseas departments and territories, as well as internationally. Delivery takes place at the address indicated by the buyer.
· We offer only one type of delivery, namely [colissimo / our carrier / by special transport, etc.], for an amount of [amount in euros] € per order.
· We offer several delivery methods. They vary according to the value in € of the product purchased. The available deliveries are as follows: Colissimo or bubble envelopes by post. The cost of deliveries varies depending on the type of delivery:
o Postal bubble envelope in the amount of € 3 per order.
o Colissimo for an amount of € 5 between € 30 and € 59, free from € 60 per order.
Delivery times are indicative. They may change due to various factors such as the availability of our carrier, order processing, public holidays ...
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ARTICLE 8: Terms of payment
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· Several payment methods are accepted. As a customer, you have the option of paying by credit card or Paypal.
· We accept payment by credit card / visa / Mastercard / Eurocard. When paying online, enter your bank card number, its expiration date and the 3 digits on the back of it. Online payment is secure.
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ARTICLE 9: Right of withdrawal
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· In accordance with article L121-20 of the Consumer Code, you have a right of withdrawal to be exercised within seven working days from receipt of the article. You neither have to justify reasons nor to pay penalties, apart from the cost of return;
· Upon receipt of the product or on the day of acceptance of the offer, you have a right of withdrawal of 30 calendar days, or 23 days more than what French law provides.
· The right of withdrawal does not apply for products made according to your specific indications and for personalized products. Products which are inherently perishable, which cannot be reshipped (such as downloads) or which may deteriorate are also excluded from the right of withdrawal.
Reship the product within the time frame mentioned above. Within the same period, inform us of the exercise of your right of withdrawal by post to the following address: Laur'en Bijoux 221 chemin de la Plaine, 06140 Vence or by email at contact@laurenbijoux.com].
The goods must be returned to the following address, the return costs being at your expense: Laur'en Bijoux 221 chemin de la Plaine, 06140 Vence, France
In order for our returned product to be marketable again, you agree to return it to us in its original packaging and in perfect condition. The packaging can be opened and the article used as long as it is possible to sell it.
ARTICLE 10: Guarantee and right of return of the product (hidden defect or defect)
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You benefit from the legal guarantee of conformity and therefore from an application of article L211-4 of the Consumer Code which provides that:
· “The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. "
The warranty is applicable to our new products having a defective nature (lack of functionality, product unfit for the use which you can expect, absence of the characteristics presented online, partial or total malfunction of the product) and this, even in the absence of contractual guarantee.
A lack of conformity can appear up to 6 months after the transaction. Its existence is presumed on the day of delivery of the goods and you do not have to prove the existence of the lack of conformity.
In the event of a lack of conformity, we undertake to:
· Replace the product;
In the event of failure to perform our obligation or in the event of a major defect, we undertake to reimburse you for the full price paid or part of the price if you wish to keep the product.
The presumption of lack of conformity no longer applies if it appears after 6 months following the sale and before 2 years. You must provide proof of the defect of our product.
In the event of a hidden defect in your product, you benefit from the legal guarantee against hidden defects in articles 1641 to 1649 of the Civil Code. It applies to all our new products. This warranty applies when the defect renders the product unfit for use or when it reduces its use to such an extent that you would not have bought it or paid for it at a lower price. The warranty against hidden defects only applies when the defect is prior to the sale. You have a period of 2 years from the discovery of the defect to act.
In the event of a defect, we undertake to replace your product or reimburse you as soon as possible.
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ARTICLE 11: Conditions and deadlines for reimbursement
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The reimbursement of the products is full. It is made by bank transfer or Paypal depending on the method of payment used, as soon as possible and at the latest within 30 days from the date of exercise of the right of withdrawal.
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ARTICLE 12: Consumer complaints
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Any consumer complaint should be sent by post to the address mentioned opposite: Laur'en Bijoux 221 chemin de la Plaine, 06140 Vence or electronically to contact@laurenbijoux.com.
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ARTICLE 13: Intellectual property
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All comments, images and illustrations on our site are exclusively reserved for us. Under intellectual property and copyright, any use is prohibited except for private use.
Without prior authorization, any reproduction of our site, whether partial or total, is strictly prohibited.
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ARTICLE 14: Liability
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In accordance with article 1147 of the Civil Code, we are legally liable to you in the event of non-performance or improper performance of the contract concluded.
However, our contractual liability cannot be engaged in the situations mentioned below:
· Case of force majeure;
· Foreign fact which cannot be imputable to us;
· [Etc.]
· The photographs on our site serve as an example since each piece of jewelry is handmade. They cannot therefore engage our responsibility.
ARTICLE 15: Personal data
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· Certain information relating to the customer will be transmitted to the seller (namely name, first name, address, postal code and telephone number) in order to enable the processing and delivery of the products ordered.
· The commercial offers of the site will be sent to the customer by email or sms if no opposition has been issued. The customer can at any time oppose commercial offers free of charge by logging into his personal space or by post to: Laur'en Bijoux 221 chemin de la Plaine, 06140 Vence
The site provides the customer with the collection and processing of personal information with respect for privacy in accordance with Law No. 78-17 of January 6, 1978 relating to computers, files and freedoms. The site complies with the rules for the protection of personal data (RGPD) and gives the choice to the customer through a cookie banner.
Under articles 39 and 40 of the law dated January 6, 1978, the customer has the right to access, rectify, delete and oppose his personal data. The customer exercises this right via:
His personal space
A contact form
By email to contact@laurenbijoux.com
By post to: Laur'en Bijoux 221 chemin de la Plaine, 06140 Vence
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ARTICLE 16: Competent jurisdiction and applicable law
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In the event of a dispute between the consumer customer and our company, the applicable law is French law.
· French courts have sole jurisdiction to settle the dispute.
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